1. The Contract Between Us
1.1 Business Identity: This website is operated by ViraBloom.
1.2 Formation of Contract: When you place an order, you are making an offer to purchase. A legally binding contract is only formed when we send you an “Order Dispatch” email. We reserve the right to decline any order for any reason (e.g., stock unavailability or pricing errors).
2. Health & Supplement Disclaimers (Crucial)
2.1 Not Medical Advice: All content on ViraBloom, including information relating to Ashwagandha, Iron, and Vitamins, is provided for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
2.2 Consultation: You must consult a GP or qualified healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, taking prescription medication, or have a pre-existing medical condition.
2.3 Statutory Claims: Our products are “food supplements.” In accordance with UK law, they are not intended to treat, cure, or prevent any disease.
2.4 Individual Results: Nutritional requirements and results vary by individual. ViraBloom does not guarantee specific health outcomes.
3. Pricing and Payment
3.1 Currency: All prices are shown in GBP (£) and include VAT where applicable.
3.2 Secure Payments: Payments are processed via secure third-party gateways. ViraBloom does not store your full credit/debit card information.
3.3 Price Changes: We reserve the right to adjust prices at any time. However, the price confirmed at the time of your order will be the price you pay.
4. Delivery & Ownership
4.1 Shipping: We deliver to addresses within the United Kingdom. Estimated delivery times are [Insert Time, e.g., 3-5 working days].
4.2 Risk: The risk of damage to or loss of the goods passes to you at the time of delivery.
5. Your Right to Cancel (UK Consumer Contracts Regulations)
5.1 Cooling-off Period: You have the legal right to cancel your order for any reason within 14 days of receiving your goods.
5.2 Hygiene & Safety Exception: For health and hygiene reasons, supplements can only be returned if the protective seal on the bottle/packaging is entirely intact and untampered with. If the seal is broken, we cannot offer a refund unless the product is faulty.
5.3 How to Cancel: To cancel, you must inform us clearly via email at contact@virabloom.com
5.4 Refunds: We will refund the full price of the goods plus standard delivery costs within 14 days of receiving the returned items.
6. Faulty Goods (Consumer Rights Act 2015)
6.1 Statutory Rights: If a product is faulty, not as described, or unfit for purpose, you have a right to a full refund within 30 days of delivery. After 30 days, you may be entitled to a replacement.
7. Limitation of Liability
7.1 Extent of Liability: To the maximum extent permitted by UK law, ViraBloom’s liability for any loss you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the goods you purchased.
7.2 Exclusions: We do not exclude liability for death or personal injury caused by our negligence, or for fraud.
8. Intellectual Property
8.1 Ownership: All branding, logos, product descriptions, and images are the intellectual property of ViraBloom. You may not copy or use these for commercial purposes without our express written consent.
9. Governing Law
9.1 Jurisdiction: These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.